It seems so obvious: Businesses that take a proactive approach to customer success, going out of their way to anticipate customers’ needs and offer help rather than waiting to be asked, are more likely to have loyal and repeat customers. Read the full article at MarketingProfs

Source: https://www.marketingprofs.com/articles/2017/31962/five-ways-saas-companies-can-achieve-proactive-customer-success

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