It’s jarring to realize you’ve been designing customer experience all wrong because you’ve prioritized scale over end-user satisfaction… But how do you set things straight? Change is notoriously difficult, but it is possible; these three steps will set you well on your way. Read the full article at MarketingProfs
Source: https://www.marketingprofs.com/articles/2017/32158/three-steps-to-designing-a-customer-centric-organization

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