Chatbots are often positioned as an alternative to live customer service agents, but using both may give your customers the best experience. Check out the infographic to see how this match made in customer-care heaven can work. Read the full article at MarketingProfs
Source: https://www.marketingprofs.com/chirp/2017/32270/customer-service-agents-and-chatbots-a-beautiful-relationship-infographic

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