Consumers say the primary benefit of chatbots used by brands for customer service is their 24-hour availability, according to recent research from Drift, SurveyMonkey Audience, Salesforce, and mycleve. Read the full article at MarketingProfs
Source: https://www.marketingprofs.com/charts/2018/33543/the-state-of-chatbots-in-2018-top-benefits-and-challenges