All the technology in the world won’t give your customers great experiences if your customer service team—the face of your brand—isn’t trained and supported properly. Here are three ways to make sure they are. Read the full article at MarketingProfs
Source: https://www.marketingprofs.com/articles/2018/33694/how-to-put-employees-first-in-the-customer-experience-and-why-you-should